Warranty Information
Thank you for choosing Kettle Corn Equipment, INC. This Limited Warranty applies exclusively to physical goods purchased from Kettle Corn Equipment, INC.
Coverage
This Limited Warranty covers defects in materials or workmanship under normal use during the Warranty Period. Kettle Corn Equipment, INC will repair or replace, at no charge, products or parts that prove defective due to improper materials or workmanship under normal use and maintenance.
Remedies
Kettle Corn Equipment, INC will repair the product at no charge, using new or refurbished replacement parts. Customers are responsible for shipping costs if replacement parts are needed.
Warranty Period
- Kettle Machines: 1 year from the date of purchase.
- Lemon Shaker Machines: 180 days from the date of purchase.
A replacement physical good or part assumes the remaining warranty of the original item or 1 years/180 days from the date of replacement or repair, whichever is longer.
Exclusions
This Limited Warranty does not cover issues caused by:
- Conditions, malfunctions, or damage not resulting from defects in materials or workmanship.
- Equipment not properly maintained or used as designed or directed.
- Conditions, malfunctions, or damage occurring during shipping.
For any questions or to initiate a warranty claim, please contact our customer service team.
Refund Policy
ALL SALES ARE FINAL — NO REFUNDS
Due to the handcrafted, made-to-order, and customized nature of our equipment, ALL SALES ARE FINAL.
Once an order has been placed and any funds have been paid toward the order, including but not limited to deposits, partial payments, progress payments, or payment in full, no refund will be issued.
Our equipment is manufactured specifically for each customer’s order. Upon receiving payment, Kettle Corn Machine Company may begin purchasing materials, ordering components, reserving production time, fabricating parts, and/or customizing equipment according to the customer’s order specifications.
For these reasons, all payments made toward an order are non-refundable, even if manufacturing has not yet been completed or the equipment has not yet shipped.
By submitting payment, the customer acknowledges and agrees to this All Sales Final / No Refund Policy.
Automatic Stirrer Purchases for Non-Kettle Corn Machine Company Poppers
Customers purchasing an automatic stirrer for a popper that was not manufactured by Kettle Corn Machine Company are responsible for providing all accurate and necessary measurements and dimensions before purchase.
If measurements or dimensions supplied by the customer are incorrect, Kettle Corn Machine Company is not responsible for replacement equipment, parts, modifications, or associated costs resulting from the incorrect information.
Potential Manufacturing Delays
Because our equipment is handcrafted and requires specific materials and components, manufacturing and delivery timeframes may occasionally be affected by material availability, supplier delays, freight delays, or other unforeseen manufacturing circumstances.
Any production or delivery dates provided are estimates unless otherwise expressly agreed to in writing.
Customers should not schedule events, jobs, or other revenue-producing activities based solely upon an estimated completion or delivery date.
Kettle Corn Machine Company is not responsible for lost revenue, lost profits, event expenses, business interruption, or other financial losses resulting from manufacturing, shipping, or delivery delays.
Damaged Equipment During Shipping/Transit
For additional protection during transportation, insurance protection is included in shipping costs based on the value of the equipment:
- Equipment under $5,000: $35.00 insurance fee
- Equipment over $5,000: $55.00 insurance fee
- Equipment over $10,000: $75.00 insurance fee
Customers should carefully inspect their shipment upon delivery. If equipment arrives with visible damage, we recommend that the customer not sign for or accept the shipment and immediately document the damage and notify Kettle Corn Machine Company.
Storage Charges for LTL Freight Shipments
Customers are responsible for all storage charges assessed by the freight carrier.
For LTL Freight, storage charges begin 48 hours after the shipment arrives at the destination service center:
- First three days: $63.00 per day
- Thereafter: $210.50 per day
For Time Date Critical shipments, storage charges commence at 12:01 A.M. on the sixth business day following the shipment’s arrival at the carrier’s service center and are assessed at $210.50 per day.
If a shipment is returned to Kettle Corn Machine Company, the customer is responsible for any additional freight, storage, redelivery, handling, or other charges associated with rescheduling and shipping the equipment again.
All outstanding additional charges must be paid in full before the equipment will be released or reshipped.
Customer Acceptance
By placing an order or submitting any payment to Kettle Corn Machine Company, the customer acknowledges that they have read, understood, and agreed to this Sales & Shipping Policy, including the All Sales Are Final / No Refund Policy.
